Lucknow. The UP Power Corporation Limited (UPPCL) has now implemented a new and more effective grievance redressal system to provide relief to electricity consumers amidst increasing heat and increasing demand for electricity in Uttar Pradesh. Now complaints like meter malfunction, bill problems, transformer malfunctions or power supply disrupted will be resolved rapidly and on priority basis.

Call 1912 – Find the solution immediately

The state government and UPPCL have taken seriously the biggest complaint of consumers – “Call not received”. Now all the complaints filed on the 1912 toll-free helpline number have been directed to settle quickly. Regular review of all discom call centers will be reviewed to ensure that no call drops.

UPPCL President's strictness

In an important meeting held at Shakti Bhavan, Dr. Ashish Kumar Goyal, President of UPPCL, gave clear instructions that all the complaints to electricity should be resolved on priority basis during the summer season. The managing director of each discom has been ordered to monitor the functioning of the call center in his area.

Power cuts will be reported from WhatsApp group

A WhatsApp group is being formed in each zone, in which local journalists, public representatives and junior engineers (JE) will be added. As soon as the power supply in an area is interrupted, the information there will be shared immediately in the group so that consumers can get information in time.

Whatsapp number (according to your zone):

Purvanchal: 8010968292, Madhyanchal: 8010924203, Dakshinchal: 8010957826, Paschimanchal: 7859804803, Casco (Kanpur): 8287835233

Email ID (to send complaints):

Purvanchal: 1912@puvvnl.in, Madhyanchal: 1912@mvvnl.org, Dakshinchal: 1912@dvvnl.org, Paschimanchal: 1912@pvvnl.org, Kesco: 1912@kesco.org.in.

Complaint also file from mobile app:

UPPCL Consumer App

Where and how to make electricity complaint?

Toll-free helpline number: 1912 (24×7 available)